AD: Have you seen just any change in the interest of pre and postpandemics customers?
EG: Usually, the client begins by renewing a small space, such as the visits bath, to give an example. But, unfortunately, he clashes with the living room or with the kitchen, then they plan to restructure these spaces, and so the reforms are followed. That is Gilsa's value: we help customers throughout that process to modify and beautify the houses.
Gilsa is considered a leading construction company in Mexico and the world.Courtesy Gilsa.
AD: How do you combine customer service with technological advice?
EG: EN Gilsa we develop tools that help the advisor and the client So that the process of reconstruction of a space is less complicated, we try to reduce stress with the development of technology. Probably in other industries this is common, but in ours it is not so seen.
AD: What would be the projection for next year and what is the approach they seek to highlight?
EG: In Gilsa we are passionate and many of our processes are aligned to what the client needs, thus, they are sure that there is someone by supporting them; For example, when there is a problem with a guarantee or a product that fails, they know they can go to us without fear. We try to help the client throughout the process purchase from the beginning, where your space imagines, until your remodeling is finished.
AD: How do they collaborate with their suppliers?
EG: We work with the best brands and suppliers inside and outside Mexico, so we have exclusive materials. Therefore, we work with the same culture focused on our clients, with our suppliers. The values of honesty, responsibility and excellence in the service are present at all times. I think this has helped us to be open to collaborate with us and to develop products that we know will be a success in the market.